Adel Oducayen

📍McLean, Virginia 
✉️ adeloducayen@gmail.com 
📞 5712248605 
Linkedin: in/adelriarose-oducayen/    

EXPERIENCE 
Delinquency Control Counselor | Navy Federal Credit Union | Vienna, VA | October 2019 - Present

  • Established and maintained strong relationships with members by providing accurate and timely information about overdue accounts, facilitated payment arrangements, and ensured payment terms were followed.

  • Empathized with members in order to understand financial hardship to determine optimal assistance options available.

  • Analyzed account history and transactions for available funds to cure delinquent balances resulting in loss mitigation of $31 million annually. 

Delinquency Control Counselor | Navy Federal Credit Union | Vienna, VA | August 2018 - October 2019

  • Enabled customers to become current with their accounts by utilizing effective problem solving strategies and interpersonal communication techniques, resulting in a 15% reduction in overdue accounts.

  • Mentored new employees through side-by-side observations to increase efficiency on handling calls, solving member problems, and following procedures.

  • Facilitated user testing for Balloon Payments to optimize collections procedures as a Subject Matter Expert.

  • Utilized risk assessment and systematic case management tracking tools to monitor and evaluate results.

Assistant Teacher | STEM Preschool | Arlington, VA | February 2018 - July 2018

  • Developed and implemented multiple classroom activities, resulting in an increase in student engagement and improved learning retention among students.

  • Assisted in providing feedback and guidance to students, utilizing effective communication strategies to observe and assess their progress.

  • Utilized effective assessment and evaluation techniques to develop and adjust instructional plans accordingly.

  • Facilitated lessons and activities, utilizing a variety of teaching strategies and approaches, tailored to individual and group needs.

Assistant Teacher | Kiddie Academy | Reston, VA | February 2017 - November 2017

  • Assisted in developing and creating lesson plans, supervised students, supported with extracurricular activities and managed daily schedules.

  • Led academic and social development for 10 students and mentored a diverse student body with understanding of different learning styles.

  • Implemented classroom management strategies to maximize the educational environment and maintained positive communication with students and parents.

PROJECTS

Wok N Roll |Mclean, VA | September 2021 - November 2021

  • Conducted research methodologies to identify industry standards and user stories to create personas used as a reference for design decisions.

  • Developed a fully interactive customer-facing website, allowing customers to order online and increasing accessibility.

EDUCATION
Integrative Studies (Early Childhood Education) | George Mason University | Fairfax, VA | 2016
Social Science | Northern Virginia Community College  | Annandale, VA | 2014

CERTIFICATIONS
UX Academy | Designlab | 2022

  • Studied design thinking and fundamentals in User Experience Design  and completed high fidelity prototypes for 4 digital products.

  • Completed case studies to present findings to senior designers in the industry.

SKILLS
Technical Skills: Figma, Sketch Figma, Adobe Creative, Adobe Photoshop, Agile, Sql, Database